On-Call Planning

On-Call Planning

TMD’s transit consulting practice is driven by the frequent request for on‐call task order services customized to the needs of clients. We have worked with a diverse group of transit systems nationwide, each facing a different set of issues that were given specialized attention. TMD enjoys many long-term on-call relationships and are distinguished from its competitors by extensive hands‐on experience, a flexible project approach, and strong focus on successful outcomes for clients. Our senior staff specializes in a wide range of transit functional areas such as service and operations planning, scheduling, service management, data collection, and performance analysis. Since 1988, TMD has continued to provide specialized services to transit systems of all sizes and modes. Our high rate of repeat business is the result of practicing a collaborative and tailored approach, always addressing the most urgent and critical issues, and putting our client’s success first.

TMD offers a wide range of on‐call services:

  • Transit Planning
  • Service Warrants/Performance Standards
  • Service & Operational Planning
  • Market Assessment
  • Service, Vehicle, and Operator Scheduling
  • Service Management
  • Paratransit
  • Data Collection
  • Grant Support
  • Performance Assessments and Audits
  • Technical Training
  • RFP Development
  • Title VI
  • Geographic Information Science (GIS)
  • Consumer Information / Graphic Design
  • Fare Studies

Service & Operational Planning

TMD provides comprehensive technical support in the analysis and improvement of bus and rail transit services and operations. The work is both top down and bottom up. It encompasses a detailed review of transit markets and consumers, a full array of transit service products and network structures, and the operations delivery systems. Our on‐call work has ranged from developing new BRT services, analyzing single routes, implementing new headway based services, addressing bus bunching, and improving flexible service operation. TMD continues to help clients achieve real implementation success through increasing ridership and revenue, while reducing operating and capital costs.

Service Warrants/ Performance Standards

TMD develops warrants for new transit services and facilities, guidelines for refinement of routes and networks, service productivity and quality standards, and performance monitoring programs.

Daily Service Management

TMD undertakes complete assessment and analysis of daily service delivery covering operator staff planning, right‐sizing extraboard and overtime, garage/depot management, dispatch optimization, field communications, and street operations.

Transit Planning

TMD prepares short (SRTP/TDP) and long range (LRTP) transit plans that meet specific agency program requirements. These plans build on comprehensive service and operations planning work; detail the required fleet, facility, and technology programs; and utilize sound financial cost and revenue planning.

Daily Service Management

TMD undertakes complete assessment and analysis of daily service delivery covering operator staff planning, right‐sizing extraboard and overtime, garage/depot management, dispatch optimization, field communications, and street operations.

Market Assessment

TMD market assessment includes analysis of market segments, travel demand, origin/destination potential demand, market potential for different transit products, and latent transit demand using various broad market and consumer research survey techniques as well as advanced GIS analysis combining market opportunities with transit ridership, service attributes, and operating models.

Performance Assessments and Audits

TMD performs compliance and performance reviews for clients in advance of external oversight activities based on our experience in conducting both Federal and State Triennial reviews to identify areas of vulnerability.

Technical Training

The TMD staff has a wide array of hands‐on transit system expertise and can undertake individual and group training and mentoring at varying staff levels (technical through management) using a variety of teaching techniques. Senior staff members have extensive backgrounds with the National Transit Institute, Canadian Urban Transit Association (CUTA), TCRP, and university training programs in the areas of service planning, transit scheduling (TMD prepared TCRP Report 30, the industry bus and rail scheduling manual), transit service management and operations, transit fleet maintenance, and data collection.

Bus and Rail Scheduling

TMD provides comprehensive refinement and optimization of transit service schedules, vehicle assignments (blocking), and operator runcuts and rosters using in‐house HASTUSTM software. Other services include technical support in assessing labor agreement rules and testing alternative scenarios, scheduling department function assessment, and staff training at all levels.

Grant Support

Having had both executive and technical level experience at transit agencies, TMD staff are able to assist in all aspects of grant financing including project justification, advocacy with metropolitan planning organizations and FTA, and program implementation plans. One particular area of expertise is in project financing from multiple sources and developing plans to assure that grant requirements are met.

Data Collection

TMD provides complete data collection services including ridership counts, service/operating performance, and consumer research (origin‐ destination, preferences, and satisfaction). TMD uses a variety of collection methods ranging from full technology applications like automatic passenger counters (APC) and automatic vehicle location (AVL) to handheld counters (TMD PDA systems) to manual paper and pencil for on‐vehicle or curbside surveying.

Bus Speed Improvement Implementation Plans

TMD develops plans for improving bus operating speed and reliability through delay reduction strategies that include: exclusive running ways (bus lanes, queue jumps or by‐pass lanes, HOT/HOV); traffic signal priority; expedited fare collection (POP multiple door boarding); pre‐queuing of passengers at stations; and headway‐based operations with active service control and line management.